British Airways London Eye

Address: County Hall, Westminster Bridge Road, London, SE1 7PB
Telephone: 0870 990 8883
Email: customer.services @ ba-londoneye.com
Web: www.ba-londoneye.com

What is here

The London Eye is very accessible. A trip on the London Eye is called a flight!
It takes about 30 minutes to get on board the London Eye. If you are concerned about queuing ask a member of staff – they will help you to get on faster. It’s a good idea to book this service on the disabled booking line 0870 990 8885.
To cut out queues altogether it’s a good idea to visit at a quiet time – like weekdays in school term time, early in the morning or after 4.00pm.
If you have difficulty walking or use a wheelchair please let the staff know – they will stop the London Eye going round to help you get on board. For safety reasons only 2 wheelchairs can go inside a capsule at one time, and only 8 wheelchairs are able to go the London Eye at the same time. The London Eye advise all wheelchair users to book a place before going – so you don’t miss out or have to wait a long time. You can do this by phoning 0870 990 8885.

If you want you can take a London Eye River Cruise, before you go on the London Eye.

You can buy photos of your flight on the London Eye at the end.The reception sells disposable cameras and the gift shop sells things like T-shirts and postcards. The London Eye is non-smoking.

Booking tickets

If you have a disability and want to book tickets you should phone 0870 990 8885. If you book before you go you don’t have to queue for so long to buy tickets on the day.
The booking line is open from 8.30 am and closes at 6.30 pm every day.

You should be at the London Eye 30 minutes before your flight.
Getting thereThe London Eye is a landmark, it is in front of City Hall.

Parking
There are 3 car parks on the South Bank about 5 minutes away from the London Eye. They all have accessible parking spaces.
Car park 1: Hungerford Bridge.
Car park 2: under the Hayward Gallery.
Car park 3: under the Royal National Theatre.
Bus
77 and RV1 are the nearest buses. N76, 341 are the night buses.

Tube
You can get to the London Eye from Waterloo and Westminster underground stations.
(Jubilee, Northern and Bakerloo line) – Waterloo underground station is about 490 metres from the London Eye.
Waterloo underground station is accessible for wheelchair users.
From Waterloo mainline station, wheelchair users should go to the Waterloo International terminal, using the lifts to get to the ground floor.
At Waterloo International follow the signs for the London Eye.
(Jubilee, Circle and District line) – Westminster underground station is about 610 metres from the London Eye.Westminster underground station is accessible for wheelchair users.
Leave Westminster station using the exit for Westminster pier.
Follow the signs to Westminster Bridge.
There are signs for disabled access to Westminster Bridge also.
Cross over Westminster Bridge and go straight past County Hall.
River Taxi
Waterloo Millennium pier is in front of the London Eye.
There is a River taxi trip which travels between Westminster Millennium Pier and Greenwich Pier. It stops at Waterloo Millennium Pier.
There is a River taxi trip which travels between Embankment Pier and Greenwich Pier. It stops at Waterloo Millennium Pier.
Call Catamaran Cruises on 020 7987 1185 to help plan your journey and find out about prices.
British Rail
Waterloo mainline station is about 480 metres from the London Eye. The mainline station is accessible for wheelchair users. To find out more about access and facilities in Waterloo mainline station call National Rail Enquires on 08457 484 950.

Access from outside

The ticket office has a ramp.You enter the ticket office through double automatic doors.
There is a café outside, the tables and chairs not fixed to the floor.

Getting around inside

Inside the reception building is the information desk, ticket hall, disabled toilets and café.
The tables and chairs not fixed to the floor.
The only doors are to the disabled toilets, they are about 965 mm wide.
Accessible toilets
There are 2 accessible toilets in the ticket office.
They do have hand rails and good colour contrast. They both have a baby-change.They are not locked.
The doorway width is about 965 mm.
Support
The London Eye has some wheelchairs for people to use at the Left Luggage desk (this is at the ticket office in County Hall).
It is not possible to book one of the wheelchairs before you go.
If you want to use one you need to pay a deposit with a credit card – you get this money back when you take the wheelchair back.
There are guidebooks in Braille, which have information about how the London Eye was built and the buildings around it.
The staff were really friendly and helpful on our visit.